If none of the other pages on this site help then..
Email "Insight@sblonline.org.uk" stating your name, your child's name and what issues you are having with the site. The more detail you can give, including screen shots, what computer (Windows? Chromebook? Mac? etc) and what the problems are, the more quickly we are going to be able to help you.
Find Mr Smy, in school, who will be able to help you.